It takes a different kind of skill - a clarity of communication and an understand of what the user is trying to accomplish. You have to be able to explain how something works, which takes skill. It's so sad, in some ways, because when you do your job...

A problem with writing documentation is focusing on the job to be done. When someone comes to review our documentation they aren't doing it for pleasure (as they would a Stephen King book) they have something they need to do. Often, it's just a simpl...

It's going to be interesting to see what happens to the internet. With LLMs and other aspects of artificial intelligence using the world wide web, how long will it be before digital 'fences' are created? The power of these tools is apparent because o...

The challenge is with those consuming documentation. They are using search engines and those results take them to what they read first. That means the consumer can land anywhere and what happens if it's not the answer they are looking for? Like you s...