About chrish

chrish · 06-09-2023

Hi all, we have just gone live using Workforce Software (WFS) as our new Time and Attendance system. To monitor the integration errors, we have to use the Execution Manager > Middleware Integrations. The problem with this is that you get an individua...

chrish · 06-16-2021

Hi all, I am trying to create a workflow rule that assigns ticket categories based on the subject line from automated emails. There are different subject lines based on the process and the country and location (the emails are triggered from SuccessFa...

chrish · 01-22-2021

I have a customer satisfaction survey set up. I have a report that works, but I am struggling to get an average answer score. The data source is Ticket Survey Answers. I have tried to create a key figure, but I couldn't get it work either. It just ne...

chrish · 11-24-2020

Hi there, is there an option to have a pop-up alert when employees log access SuccessFactors? We would use this for advanced notice of system downtime or any technical issues. Many thanks in advance.

chrish · 11-24-2020

Hi all, Just for background, we use Cloud for Customer to manage ticket that come through SuccessFactors Service Center. Our agents are the only people who have access to C4C and we do not use the Knowledge Base or Enable Now. We are looking for ...

chrish · 06-02-2023

Hi Wojciech, thanks for your reply. This is what we currently do, but it is not great as it is further down the screen. I see in the release going forward we can add a quick action tile as a popover, so that would work better. There might be somethin...

chrish · 04-26-2023

Sorry, I missed your comment. No solution so far!

chrish · 01-25-2021

Hi Saurav, thank you for the reply. Please find attached a screenshot of the key figure I am trying to build out. In my report I have the sum of all the Answer Scores. When manually divided outside of the system by the Counter total, the average is c...

chrish · 11-24-2020

Thanks Jelle! That is great information. We did not have the broadcast message option enabled. I followed this KBA and it worked!

chrish · 08-13-2020

Hi allSince this was raised, is there any functionality to customise the options available in the Source field? For example, Fax is no longer relevant to us, but would like an option to log Skype messages. Kind regardsChris

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User Activity

Execution Manager - ability to export all errors in one file - customer influence request

Creating a workflow rule to assign category

Satisfaction Survey Reporting question - need answer score average

Pop-up alert option in SuccessFactors

Is there a way to highlight system alerts to agents?

Re: Pop-up alert option in SuccessFactors

Re: Pop-up alert option in SuccessFactors

Re: Satisfaction Survey Reporting question - need answer score average

Re: Is there a way to highlight system alerts to agents?

Re: Configure field "Source" in the Ticket