About Sigrid

Sigrid · 01-26-2024

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Sigrid · 06-09-2020

Are you familiar with the Support Assistant on the SAP ONE Support Launchpad? The Support Assistant is a new feature of "Report an Incident" application, that offers a guided approach to create an incident through a conversational user interface. To...

Sigrid · 06-08-2020

Continuous improvements based on customers' input The last years, several enhancements to the SAP Customer Relationship Management (SAP CRM) application in the areas of sales, service, marketing, and Interaction Center have been delivered which impr...

Sigrid · 12-20-2017

I have very good news to share with you: on Monday, 18th 2017 the Support by Product Pages went live on the SAP Support Portal and on the SAP ONE Support Launchpad. It allows to access content which is available for a product on the SAP ONE Support ...

Sigrid · 12-12-2017

Let me introduce myself - my name is Sigrid Wieshofer and I have been supporting SAP Customer Relationship Management since quite a long time - sounds crazy but it will be 12 years in February 2018. I supported different topics - starting with Middle...

Sigrid · 05-15-2021

Hi Jeshen,Although the standard roles might deliver Quick Searches for Agent Inbox which return only Open Items, it is up to you to define what items in which status should be returned when a Quick Search is selected or when a Quick Search has been d...

Sigrid · 05-15-2021

Hi Donny,In general, I think your question is not specific to SAP CRM product but might be comparable to other products which use a browser based UI on an application running on SAP NetWeaver or Application Server ABAP. I just wonder why switching zo...

Sigrid · 09-27-2020

Hi,Is your question referring to ERMS scenario (Email Response Management) which is part of SAP CRM or SAP S/4HANA Service?If yes, please use tag CRM Interaction CenterBest Regards,Sigrid

Sigrid · 09-03-2020

Hi Péter,The interaction record is a central element of the Interaction Center as it documents the interactions with customers. There is no option to disable interaction record creation in SAP S/4HANA.Best Regards,Sigrid

Sigrid · 11-20-2019

Hi,In SAP Standard the deployed version is still needed to display the categories of old business transactions which have assigned this version of the schema.So it is not recommended to delete a deployed version. If there is an issue with memory cons...

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Support Assistant is now available for SAP CRM product areas

SAP CRM improvements delivered by SAP Customer Connection

Support by Product Pages and how they are related to our community for SAP CRM

Do you know SAP Product Support for SAP Customer Relationship Management? Let me introduce myself...

Re: View assigned workitems in Agent Inbox

Re: Best Practice to keep SAP CRM Running 24/7

Re: Avoiding duplicate tickets creation from inbound e-mails

Re: CRM_IC_IARECORD is obsolete

Re: Deleting a Deployed Categorization Schema