Assign a business partner to user crm

[sumaira1]

Hi,

I am using Best practice server of SAP S/4 HANA and have activated utilities functionality, which offer CE as well. I have done basic configuration of "service request" transaction however when I check the reflection of the transaction in IC Agent inbox using the parameter assigned to "me" (moreover assign to my group is not visible as well), I am getting the following error.

Cannot search for CRM documents assigned to you

Diagnosis

The search for CRM documents (e.g. service requests and interaction records) with criterion 'Assigned To = Me' cannot be performed because no business partner is assigned to your user aa.

System Response

The search for CRM documents is skipped.

Procedure

Assign a business partner to user aa.

we have also turn on configuration of BP integration with org.

I have created BP through cRM_IC_EIC_ALE which provided successful results:

employee aa was successfully created

IDSID aa was linked to business partner aa

Central person CP 50000075 was successfully created

Please suggest the way forward

[JulianoRomanato]

Hello sumaira1.

How are you? I have excluded the Tag "SAP S/HANA Cloud" and included the Tag "SAP S/4HANA Cloud Master Data" for this question, as Business Partner is a Cross Master Data.

Regards.

Juliano Romanato.

[sumaira1]

I have resolved it by myself through following steps (Partially ,I am still looking the resolution for the user IDs which are not employees):

1. Activate Business Function /SHCM/EE_BP_1
2. Set the following switches in the table T77S0 as below.

• HRALX HRAC to ‘X’
• HRALX PBPON to ‘ON’

1. Check if the following BP roles exist in the system. You may check this in Customizing, SPRO -> Cross-Application Components SAP Business Partner -> Business Partner -> Basic Settings -> Business Partner Roles -> Define BP Roles

• BUP003 Employee
• BBP005 Service Agent
• BBP010 Freelancer
• FLVN00 Supplier (Fin Accounting)
• FLVN01 Supplier
• BUP010 Employment

1. Check if the following BP Address Types are maintained in the system. You may check this in Customizing, SPRO -> Cross-Application Components SAP Business Partner -> Business Partner -> Basic Settings -> Address Determination -> Define Address Types

• HCM001 Employee Private Address
• HCM003 Address of Main Employment

1. Check if the following Identification Types are available in the system. You may check this in Customizing, SPRO -> Cross-Application Components SAP Business Partner -> Business Partner -> Basic Settings -> Identification Numbers -> Define Identification Types

• HCM001 Employee ID
• HCM028 Internal Personnel Number
• HCM030 Employee ID (Service Performer)
• HCM031 Employee ID (Freelancer)
• HCM032 Personnel Number (Main Employment)
• HCM033 Personnel Number (Employment)

1. The following switches in the table T77S0 are used to assign number range for the BPs with employee role

• HRALX PNUMB
• HRALX PSUBG

1. The following switches in the table T77S0 are used to assign number range for the BPs with employment role

• HRALX ENUMB
• HRALX ESUBG

I have run the end to end recruitment process from PA40 and afterwards I had maintained Info type 0105 sub type 0001 through PA30 by placing the SAP user ID.

8 Run the report /SHCM/RH_SYNC_BUPA_EMPL_SINGLE. A log is written for the failed synchronization, and the error log can be reviewed in transaction SLG1 for object SHCM_EE_INTEGRATION, Sub-object: BUPA_SYNC.