C4C server-side groupware integration: Turn off automatic sending of invitation for visits

[Dominik_Meier]

Dear SAPlers,

we recently started using the server-side groupware add-in with a group of pilot users. Now these users noticed that for all visits they created in C4C their Outlook systems automatically sent out invitations.*

This is a huge problem! We must not send every visit created in C4C to the participants. There could be information for internal use in there!

With the client-side add-in this problem did not exist: The visit was synched to the Outlook client, but unless the sales rep manually pressed "send" this would not have triggered an invitation to be sent out.

Can this be turned off by adjusting a setting somewhere? Like this the server-side groupware integration is unusable for us.

*) Ps.: I tried creating the visit in Outlook without sending (just saved) and then categorized it as C4C relevant to trigger the upload. Even this sent out an invitation after the visit was changed in C4C later on.

[DAcker]

Hi ankan.banerjee,

we are using the client-side outlook integration and want to do the opposite thing. We have recognized that the synch doesnt sent the invitations for the appointments, but we want to have automatically send the invitations. Is the an option in the settings to change the behaviour or not?

What we are really looking for is to have an reminder in Outlook for SAP C4C tasks. So the sales rep is creating a task in CRM (there a emails send as reminder, but unfortunately currently there are too many emails, so there are just get ignored). The task is via client-side integration synchonized to Outlook, but there is not reminder (15 min before) active. We cannot change this setting, so that for tasks from CRM or all tasks have a reminder active (15 min before) - or can we?

Thanks for feedback, very appreciated! 🙂

Best regards, Deborah