No E-mail sent or received in C4C

[mark_grantg1]

Hi there Experts

I have workflow rules in C4C to send e-mails on different statuses on the Ticket. This worked fine all along. E-mails triggered automatically and sent to the "Reporter", manual outbound response via e-mail from the Ticket. All this functionality worked till today.

Workflow log shows "processed", but no mails are received by "Reporter"

I'm not sure happened, can anyone give me direction on where I can troubleshoot?

Much appreciated

Mark

[ankurgodre]

Hi Mark,

You can monitor outbound emails in SAP C4C, under Administrator -> Service and Social -> Communication channels -> Outbound E-mail monitoring.

Hope this helps.

BR

[mark_grantg1]

Thanks for your response Ankur

I forgot to mention that I the e-mails status indicates that the e-mail was sent (screenshot attached). See the screenshot for the workflow that was Completed as well.outbound-email-monitoring.pngwf-rules.png

[mark_grantg1]

Hi Ankur the issue is resolved now. Thank you for your earlier response.