on 05-31-2018 10:31 AM
Dear Experts,
I have a business need in which i want to use same service technician if the a same customer opens multiple tickets in the call center .
Any help please .
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Dear Ahmed,
You can use Ticket Routing rules to achive your requirement.
Go to Administrator work cneter -> Service and Social view -> Click on Hyperlink : Ticket Routing Rules -> Maintain customer column -> And Team /employee.
Regards,
Amit Kumar
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