SAP Service Cloud v2: How to create an event for the custom button created

[Nijith]

How can I create a custom event  in Service Cloud v2 for a custom button created and make a call to a custom BTP CPI iFlow from that event ? 

[Simon1982 · Accepted solution]

Hi,

The event name comes from the tab you create on the case. So first create a new tab on case level and add a mash-up.

then create the button and add the event. 

When you hit the button the tab will be added on the case.

Simon

[CAPMDeveloper00 · Accepted solution]

Hi @Simon,
How will it benefit the developers to call an custom app up and running on BTP platform?
What are the possible extensibility can be done using this button?
Please provide some insight on it.

Regards,

Guywholovecoding

[Simon1982 · Accepted solution]

Hi @CAPMDeveloper00,

the most logical extensibility using the button is to call a custom app (URL based) where end-user can see additional external data or execute functions/processes that does not cover the standard of Sales/Service cloud.

KR, Simon

[CAPMDeveloper00 · Accepted solution]

Hi @Simon,

That means It will not trigger any outbound call from V2 system.

It is a correct understanding?

Regards

[CAPMDeveloper00 · Accepted solution]

Hi @Simon, That means it will not trigger any outbound call from Sales and Service V2 right?

[Simon1982 · Accepted solution]

Hi @CAPMDeveloper00, outbound calls are triggered via autoflow or external hook (available on the API of the business object). Depending on your use case you should use one or another. KR, Simon