Scheduled Workflow for a custom field in Ticket - SAP C4C

[krishna1502]

Hi,

I have the following requirement in SAP C4C - Service.

Requirement:

A standard date time field "Completion Due" will be populated automatically on creation of a ticket.A custom field known as "Delayed" should have the value "Yes" when the current date is higher than the completion due.

Steps:

1. Created a scheduled workflow as shown below in the image.

2. No conditions were given.

3. An update to value "Yes" to the "Delayed" field was set.

Question:

Tried many combinations such as "0 Day Before Completion Due" , "0 Day on Completion Due" or even "1 Day after Completion Due". However this workflow seems to fail and the update of the field doesn't seem to happen. What am I missing?

Any response would be highly appreciated.

Thanks,

Krishna

[seshukumarmv]

Hi Krishna,

You can try the following,

In the Edit condition,

Field: Completion due date

Value before object change : yes

Compare operator: Greater than or equal to

With: Field.

If the due date is exceeded , user is going to change the old the completion due date to new proposed date , right?

Completion due date. Then write your action as field update delayed :yes

This should work.

Regards,

Seshu