Refund voucher with product return

[WoodyCX]

Hello Experts,

in Emarsys we can easily manage cancellations/refunds for orders, by uploading order as a sales data with negative values.
What about vouchers?
Business scenario: Client Jenny came to our retail shop, as a loyalty member she redeemed voucher for 10 euros to purchase a jacket for 100 euros. Later this week, she decided that she would like to give it back. How could we bring here voucher back after she returned the jacket?

I do not see any standard process (and API) to "revive" used voucher. Maybe you have some workaround?

Best wishes,
Adam

[KunalBansal]

Hello adam_lut,

• I understand your scenario; as far as my experience, we don't have such an option for Loyalty Vouchers.
• Also, there's nothing even with custom I can think of which may resolve this scenario.

I hope this information was helpful in closing this thread.

Thanks and Regards,

Kunal Bansal, SAP CX Architect