In SAP S/4HANA Cloud, Customer Returns Solution (Scope Item BKP) can handle different returns scenarios in an effective way. The system pre-defined process variants and corresponding options empower you a variable and flexible end to end process scenarios.
By default, the process variants and their options are all activated as a maximum capability to consume. In your real customer returns business, you might just have certain returns processes which require a subset of process variant options. To simplify your user input, and improve user experience, you could utilize the available configuration activity to customize your business solutions.
Logistical follow up activity - Customer Returns (BKP Scope Item) offers a list of typical logistical follow up activities for you to consume and accelerate the logistical processing – corresponding follow up document would be auto triggered once released.
- Configuration activity 105526 Activate and Rename Follow-Up Activities
With this configuration, you can just activate and rename the necessary follow up activities according to your real business.
By default, all follow up activities are activated, you can deactivate some follow up activities which do not fit your real business.
For example,
- You can de-activate 0005 and 0007 if in your customer returns, you never forward the returned product to your supplier.
- You can de-activate 0008 and 0013 if you never have product inspection or keep the product at your customer site.
- You can de-activate 0026 and 0027 if you don’t have in-house repair business with customer returns.
With proper activation of only needed follow up activities, you would see less options in follow up activities in returns item creation, or product inspection. This makes it easier for your end users and ensure a precise process.
Refund Control - Customer Returns (BKP Scope Item) offers several refund control options to specify how and when the refund is to be processed.
Configuration activity 105716 Activate and Rename Refund Control
With this configuration, you can just activate and rename the necessary refund control according to your real business.
For example,
- According to your refund policy, if you never have an immediate refund to customer, you can de-activate the option I Immediately.
- Meanwhile, you can customize your meaningful description based on the two different refund types.
Note – for above two configuration activities, you had better de-activate the values that are not needed at the project beginning phase. If later you want to de-activate a specific value, system would check any returns order has already used the specific value.
- For 2SL system, once a specific value is used in production system, you can’t de-activate it.
- For 3SL system, once a specific value is used in test or production system, you can’t de-activate it.
Configuration activity 106585 Define Default Values for Customer Returns Apps
You could use this configuration activity to accelerate the user input in apps ‘Manage Customer Returns -Version 2’ and ‘Create Customer Return Without Reference - VA01 with default values’.
The returns process variant values can be defaulted at plant level.
With above default values, when you input the material number into the returns order item, system would set the default values for your configured variants.
You could utilize this configuration activity to reflect your main returns scenario.
With above configuration activities, you can improve your experience with the apps by simplifying the input.
Related Documents
Customer Returns at help portal
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