Issue with user password reset

[mgregur]

Dear all,

lately we had several users report problems which occur after their password expires. Instead of showing the standard password reset window, users get the following message:

"Add-on manager: Failed to connect to the SLD; please log in again"

This is all on 10.0 (last one on 10.0.150.0), did anyone else encounter this and managed to solve it?

BR,

Matija

[ANKIT_CHAUHAN · Accepted solution]

Hi mgregur,

There are few things to check:

Please check if the time of SLD machine and database server machine is consistent.

Kindly check the issue in the latest patch as several issues were fixed in previous patches about Password Expire. Refer to SAP Note 3040950 and 3045384 for the same.

Kind regards,

ANKIT CHAUHAN

SAP Business One Support

[mgregur · Accepted solution]

Hi ankit.chauhan1,

Thank you, I knew I saw it mentioned somewhere but couldn't find the notes so decided to ask here. As they are using an earlier versions than FP2105, that's why they keep getting this error.

BR,

Matija