Mobile App for Employee Central Service Center: AskHR

[parulluthra11]

Employee Central Service Center application is now available on mobile app IOS and Android (Launch b1905)

Previously AskHR (Service Center) was not available on mobile app.

There are few Functionalities and Limitations of the first version of the application highlighted below.

Important Prerequisite 

• Employee Central must be configured.


• C4C must be confugred.


• Employee Central Service Center must be configured, tested and fully operational.


• HR Service Center in SuccessFactors Mobile Settings switched on


• Permission for Access Service Center enabled in RBP from SF web version.

1. 
   
   Check that AskHR is enabled on desktop


2. Destination Settings 


3. Outbound oAuth Configurations


4. OAuth X509 Key


5. Security Center


6. Go to 'Admin Center - Enable Mobile Features - Modules - Employee Central - check 'HR Service Center'.

Configuration 

• Permissions granted for users to use Employee Central Service Center granted.


• Switch for mobile version of Employee Central Service Center enabled in Provisioning.

Use Case

• Create Ticket.


•   View my Tickets.


•   View and Edit my Tickets.

Limitations

Creating or editing a Ticket

• Subject: Max 250 Characters.


•  Description: Max 20,000 Characters.


•  Attachment Size: 20MB.


•  Filename: Max 70 Characters.


•  Maximum no. of Attachments: 5 per ticket.


•  Supported file types: jpg, jpeg, png, pdf, txt, doc, docx, xls, xlsx, log, rtf, zip, ppt, pptx, pps, ppsx, ppy, rar, gif, pic, odt, csv, img, bmp,  msg, mp3, m4a, mp4, m4v, mpg, wav, ogg, wmv, avi, ogv, flv�.

In edit mode

• Change the name of an attachment.


•  Delete an existing attachment.


•  File opening method: via Webview, not via 3rd party app like Adobe or Microsoft.

 

In a nutshell: EC SC delivers your HR service delivery in consumer style experience which will positively impact how employees perceive HR and working for your organization as a whole. And at the same time EC SC allows you to improve service delivery based on increased insight.  Everybody benefits. and now it is available on Mobile which makes it more user friendly.

If you have additional questions, please feel free to reach out and share the feedback.

Source of information is via Service center Handbook .

[former_member5812]

Hi Parul,

Thanks for sharing this. We're currently setting up the mobile app for EC Ask HR.

Can you please elaborate on your point : "Switch for mobile version of Employee Central Service Center enabled in Provisioning."

I couldn't find this in provisioning. Can you please highlight where I might be able to find this. A screenshot will also help.

Thanks,

Pratik.

[parulluthra11]

Hey Pratik,

Please follow below steps .

Go to Admin Center  Mobile Settings  Enable Mobile Features  Modules  Employee Central and select the HR Service Centre option.

Before you enable the ASK HR application on mobile ensure that ASK HR on the web is configured and turned on.

Please try and let me know if you still facing issue .

Regard,

Parul

[former_member5812]

Hi Parul,

Thanks for your response.

The Ask HR application was working on the desktop mode well.

I've also completed the end to end config as described. But it still doesn't work.

Does it work in your tenant currently.?

Thanks,

Pratik.

[TamaraA]

Hi Pratik,

did you succeed ? We also trying to enable AskHR mobile, but except the AskHR button there is nothing else loading.

Regards
Tamara Anosovich
Lead Analyst HR SDT GIM

 

[Andrew86]

Hello, I am interest in the Knowledgebase capabilities within AskHR, I am aware of using SAP Jam / Mindtouch but what other technologies could be used i.e. SharePoint ?

Am i also correct in saying the KB capabilties are not present in the Mobile App?

kind regards

Andrew