Password reset emails - external candidates

[Kathy_Scott]

We are finding that external candidates who use the forgot password link in the career site do not receive the email if they are using Gmail. Candidates using other tools receive the e-mail.

We tested this and the message was delivered to an Outlook address but not received by a Gmail address.

Has anyone else encountered this and perhaps found a solution?

Regards,

Kathy

[Neeraj_Jain]

Hello kscottdrs2019,

Please refer below SAP Note. Hope it's helps to you.

https://userapps.support.sap.com/sap/support/knowledge/en/2210781

2210781 - External candidates are not receiving password reset email - Recruiting Management

Confirm if it's works for you.

Regards,

Neeraj Jain

[Kathy_Scott]

Thanks for sharing this. We have confirmed that the template is configured in the correct language and that language matches the language setting in the candidate.

It must be something else because the reset message is immediately received to Outlook accounts - the issue is really with Gmail.

[RasmitaParida1]

Any more resolution for this issue, we are also facing the same issue. It works for Yahoo emails but not gmails.