AICC Wrapper not launching PDF inline (After H1-2023)

[RAHUL_SINGH]

Greetings!

This is related to AICC Wrapper whose behaviour is changed now after 2023H1 upgrade in validated LMS instance.

Basically, when we are launching an item with AICC Wrapper content hosted on external server (Document Management System- DMS), VLMS is showing a link to open in a new window.
This wasn't the case in prior release, we were able to see the document within AICC wrapper window.

On the other hand, the contents/PDFs stored in iContent are launching perfectly fine. But we need a solution for the above mentioned issue because all the PDFs are externally hosted and are used as SOPs in Pharma industry.

Can someone please share their experience if encountered the same scenario?

Any suggestions on how to cope up with this?

Best Regards,

Rahul

[Marine]

With the Course Home General availability in 2023, there are some behaviour change related to content launch.
AICC content will only launch inline if it is hosted on SAP content server, if it is an external link then it will always launch in a new window. Our documentation team is working on clarifying the behaviour here Settings That Control Online Content in a Learning Item | SAP Help Portal

With regards to the link "If you are unable to scroll click here to open document link in a new window" this is not affected by any config change. But this message should only be displayed to Mobile device users and not desktop users. Our Product mgrs are currently reviewing this.

[RAHUL_SINGH]

Dear marine.gestraud ,

Thank You for sharing the information.

I am just concerned about inline support for only iContent hosted contents (AICC Wrapper-PDF) because for almost all Validated clients, their SOPs are hosted on external document server.

Also on this chain, Brian had mentioned that SAP already fixed this one on 14th December in latest release, can you please share some information related to this as well.

Appreciate your help..

Thanks!!