LMS log to show whether manager has checked notification checkboxes

[dmak]

Once in a while, we would receive complaints from managers saying that they had registered their employees into classes but the employees did not received registration notification. We checked the email audit log and confirmed that the employees indeed did not receive the registration email. The managers then proceed to claim LMS system "does not work". We suspect the managers may have unchecked the notification checkboxes but we have no way to prove this. Is there any report or log that allows us to see for sure whether the manager had checked those boxes?

[guidoklinger]

Hi Donna,

we have the same problem. If a manager registrates employees to a class using the possibility to registrate more than one employee to the same class, only the first marked employee gets the registration notification. All other get no notification. And the checkboxes to send notifications to users, managers and contacts are marked. Think this is a BUG in SuccessFactors Learning.

Regards

Guido

[dmak]

I have submitted a ticket to SAP support and SAP support responded saying the missing notification issue was a bug, they had fixed it today.

[karenperez]

Dear dmak0,

In the standard reports we don't have this information, but you can build a custom report and try to use the below columns, as an example:

Thank you.

Best Regards,

Karen Perez

[dmak]

Those are only checkboxes on the class details setting itself (table: PA_SCHED), not during registration for individual employees?

[karenperez]

Dear dmak0,,

Yes, those examples comes from the schedule offering table, which are linked to the registration.

I would recommend you to build a sample report and see if the result is what you are expecting for.

Thank you.

Best Regards,

Karen Perez