Story report issue

[Míša]

Hi all,

we meet an issue at existing Story reports for few days: 

We can run story report, but in each component (table) we cant´t see data but only an error

"An error occurred while fetching the list of members."

Do you know what can be a root of this issue a and how to solve it?

Thanks, Míša 

[Mirjam]

Hi Míša,

Same issue occurs with our reports, suddenly no data is appearing in the EC story area.

Internal error occurred while processing.
For assistance, please contact your administrator or the SAP Product Support team, if needed.

Correlation ID: d5d4995b-15e3-ceec-13b4-d0632a863b6b

Can you share how it was fixed on your site?

Kind regards

Mirjam Hoogeterp

[Míša]

Hi Mirjam, I think that your issue is a little bit different - you have a different error message.

Our issue roots was in internal error of Instance Refresh Tool for refresh between instancies in the same production space (PROD > DEV) what involved hardcoded permissions for Stories. SAP ran some code to help us and prmised to analyze IRT to prevent the same behavior.

Hope it will help you or others

Míša

[Mirjam]

Hi Míša

[Mirjam]

Hi Míša, maybe the error message is different, but we also preformed a refresh (PRD >QA). It looks like it is related, non of the story reports related to EC data are working.