HP Printer HP LaserJet M211dw printer configuration in SAP MII

[ankit12]

Hi Experts,

Requirement - We have Installed the Office printer HP LaserJet M211dw Printer on SAP MII application server. Driver link is below provided by the HP:

https://ftp.hp.com/pub/softlib/software13/printers/LJM207-M212/HPEasyStart-13.6.5-LJM207-M212_UWWL_5...

We are able to successfully install the driver on the server but while trying to check in the ADS action block on MII workbench, we are not seeing this printer in the list. We have tried all the way possible (restarting of the server) to resolve the issue.

Can anyone help us where we can check the printer supported by SAP MII also if this printer is supported or not.

Any reference will be helpful.

Regards,

Ankit Gupta

[steve_stubbs]

Hi Ankit,

I believe Netweaver ADS only supports hppcl5c and hppcl5e printer interfaces. I would check to make sure that the printer driver that you installed supports these interfaces; if so, set one of those as the default interface. We had a similar problem with a Brother laser printer, had to install a specific Brother printer driver that supported hppcl5e before it would appear as a printer in ADS.

Regards, Steve

[ankit12]

Hi Steve,

Thanks for suggestion, the problem is that we are able to see the printer on the OS level and also the test page print from the OS Level is reaching and printing at the printer side.

Only issue is that printer is not visible in the ADS action block in SAP MII side.

Regards,

Ankit Gupta

[steve_stubbs]

Hi Ankit,

You can see and test the printer from OS with the provided driver. If the driver is not configured to support hp pcl5e as well, likely that Netweaver won't recognize the printer as as ADS compatible.

If there is a PostScript driver for the printer you might try that as well.

As you have found, you will have to restart Netweaver to see any changes to OS printer configurations.

Regards, Steve

[ankit12]

Hi a6b2097e6e1a4bc8b405b753f47aa370

sorry for the delay in response.

Can you please help us like how to check if hp printer driver support hppcl5c and hppcl5e interfaces. is there any link where we can check the compatibility.

Regards,

Ankit Gupta

[steve_stubbs]

Hi Ankit,

Sorry for the late reply, been out for a few days...

The drivers supported by the printer should be documented either in the printer user manual or the printer driver documentation. There is also an HP Universal Print Driver that may be able to be used with this printer for both PCL6 (may include PCL5e emulation) and PostScript.

Regards, Steve

[ankit12]

Hi a6b2097e6e1a4bc8b405b753f47aa370 ,

Happy new year!!.

as confirmed by site team, HP printer does support hppcl5c and hppcl5e interfaces but still the issue is same.

Print reaches till printer queue, status shown as Printing and then disappeared from the queue but no print come out of printer.

Also, we have raised incident to SAP for the same, SAP came back with response that its reaching till printer queue and generating the print document so this issue is out of scope from SAP or MII side.

any leads on this, as we have tried with all possible formats.

Regards,

Ankit Gupta

[steve_stubbs]

Hi Ankit,

Just to confirm, have you rebooted your MII Server since you installed the printer driver? Netweaver requires a restart if printers are added/modified on the Windows Server; then the printer should be visible from MII ADS Print Action.

If so, for the printer: Is it configured to print to a fixed IP address that is mapped to that printer, and is that Address defined for the Port that the Printer is set up for in Printer Properties?

Another thing to try is to create a new Local Port on the Windows Server that just dumps the raw printer data to a file. This link describes how to do this. I tested this on my system by creating a Temp directory in the C: drive and naming the port C:\Temp\PrintJob.prn (this is just a text file that can be viewed with Notepad or Notepad++). Select the new port for the printer and then generate a print document from MII and see if the file is created. If the file is created with nothing in it, I would re-open the ticket with SAP since now it can be proven that the printer driver is not receiving anything from ADS Print Action.

Regards, Steve