SAP Training and Change Management
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There are login issues.

HernanRamos
Explorer

a month ago

0 Kudos

Dear colleagues, I would like to inform you that the following message has just appeared in a customer's instance: " there are login issues"

Has anyone had experience with this problem, and would you be so kind as to be able to guide me to solve it? Very grateful. Greetings Hernan

HernanRamos_0-1712505357653.png

 

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2 REPLIES 2

ShaneLipke
Product and Topic Expert
Product and Topic Expert

a month ago

Hi Hernan,

This dialog box typically appears because there is an issue with Single Sign On (SSO).  When SSO is not able to authenticate the user, Enable Now prompts the user to log in using a manual user ID.

Come of the common issues that cause SSO to fail are covered in the following KBAs, but I recommend that you engage your network team to see why SSO is failing:

SSO prerequisites 
Authenticate in a new window 
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Hope this helps.

Regards
Shane

HernanRamos
Explorer

a month ago

0 Kudos

Hi Shane, thanks a lot I'm going to give it a try as you suggest.

Regards Hernán