SAP EarlyWatch Alert Workspace - gain an overview on your system landscape health

[SusanneGlaenzer]

How is your system landscape health condition in general? Which are the most critical technical issue that happened last week? Which systems are much slower than the long-term average? All this questions can be answered fast by using the new app SAP EarlyWatch Alert Workspace.

This new application is the central landing page for all SAP EarlyWatch Alert applications. The SAP Fiori Overview Page shows the most important results from the latest service reports across all systems, that the user is authorized to see.

The link http://launchpad.support.sap.com/#/ewaworkspace is available since on 1^st of September 2017 and can be access by clicking on the tile SAP EarlyWatch Alert Workspace in SAP ONE Support Launchpad. It can also be included in the other SAP Fiori Launchpads as explained in KBA 2517661 .

Prerequisites

1. The EWA Fiori Apps show service results for on-premise and private cloud systems, e.g. ERP on HANA, S/4HANA or BW on HANA.


2. The EWA data is collected and send to SAP. There are 3 possible scenarios:
   
   
   
   1. The EWA service is activated in SAP Solution Manager on-premise and the Send to SAP flag is set in the app Configuration – SAP EarlyWatch Alert.
   
   
   2. The data is sent directly from the monitored system, as described in SAP Note 207223.
   
   
   3. Private Cloud scenario: The data is sent from the Solution Manager of the private cloud provider to SAP.
   
   
   
   


3. You need a user in SAP ONE Support Launchpad with the authorization Service Reports and Feedback for the respective customer numbers.


4. See also SAP Note 1684537 for troubleshooting the data collection and sending.

In case of any issue with the application open an incident on component SV-SCS-EWA.

Description

All cards on the page provide a navigation to more detailed information in the respective applications:

1. Alerts: Find the most serious issues in the landscape! Clicking on the card will open SAP EarlyWatch Alert Solution Finder. This is a global text search tool on all results of the latest service reports. It lists all systems affected by specific alerts, as well as all recommendations and description texts. It provides a worklist, which actions should be taken and provides links to the detailed report chapters.


2. Overall Rating: This donut charts shows the overall rating of all systems. In addition, the number of systems with incomplete and outdated data. The sections of the donut are clickable and lead to the respective service reports in the application SAP EarlyWatch Alert Reports.


3. Top Systems: Gain an overview on the largest systems in your landscape! The system health is indicated by the color and size of the bubble. Clicking on the bubble leads to the KPI Overview per system with more details on stability, performance and hardware capacity KPIs.


4. Top Deviation in Response Time: Which systems are much slower or much faster than the long-term average? This can easily be seen by the color of the bars in the chart. Clicking on the bars navigates to a detailed page with a time series of the response time for the last year.

 

 

Documentation

There are two types of documentation available for the new SAP EarlyWatch Alert applications: The WebAssistent documentation that documents the application itself and the features. And the second documentation is for the single KPIs evaluated in the SAP EarlyWatch Alert in the SAP KPI catalog.

1. Web Assistant Documentation: It is a documentation that is activated via the question mark button on the top right side. It opens a bread crump in the lower part of the screen with documentation topics and focus points in the screen of the application, that can be clicked to get details on a pop-up.

 



 

2. SAP KPI Catalog

In the KPI Overview of a single system each KPI graph offers an information icon, that can be clicked to get to the catalog and find the definition and further documentation:



Sample from SAP KPI Catalog:



Have fun using this new application and provide feedback to SAP!

 

 

 

[former_member296042]

Dear susanne.glaenzer

Nice Blog !

[Former Member]

sg2017 when I first start the application it asks for Customer Number / Customer Name.  I'm not able to determine which bit of information the application needs.  I've tried my Customer Number, my Installation Number, my S-number, and none are accepted.

Can you offer some guidance?

Thanks!
Bill

 

[SusanneGlaenzer]

Hi Bill,

sorry for the late reply. The filter field for Customer accepts a direct input of the customer name. Or you can use the value help button to get a pop-up with input fields for ERP customer number or customer name.

In addtion there is a value help for System: the value-help-dialog allows the input for customer name, ERP number, installation number, system number or system id.

Hope this helps!

 

Best regards,

Susanne

[JorgeWeiss]

Great Blog!

/Weiss

 

[Franz]

Hello Susanne Glaenzer,

When I try the link http://launchpad.support.sap.com/#/ewaworkspace I get a form to fill in customer Name, but it is not possible to enter something, always 3 pulsing blue bubbles...

Also giving my S-User the authorization Service Reports and Feedback in SAP ONE Support Launchpad we were not able to do. We cannot find the place where to do that 😞

Kind Regards,

Franz Lengel

[SusanneGlaenzer]

 

Hi Mr. Lengel,

this is an authorization issue. Maybe you can not find the authorization, because the name in German is different: "Zugriff auf Servicemeldungen".

Best regards,

Susanne

[former_member601980]

Hi Susanne,

 

Any options on restricting to installation numbers among the customer number?

 

Regards

Rocio G.

 

 

[SusanneGlaenzer]

Hi Rocio,

the authorization cannot be restricted by installation number, only by customer number.

However, in the app you can set up a view that will only show systems belonging to a specific installation number. If the user defines this view to be the default, the app opens with this restriction.

I hope this helps,

Susanne

 

[former_member601980]

Hi Susanne

 

Thanks for your response. By setting up you mean that we can set the filters with specific values right? the filters that are at the top of the screen (customer number, System ID, Database)

 

Regards

Rocio

 

[SusanneGlaenzer]

Hi Rocio,

yes, that is what I meant.

Best regards,

Susanne

[former_member548204]

hi Susanne,

 

when i click on the title its not showing any data, but i can access through below link "https://launchpad.support.sap.com/#ewaworkspace" am able to see only few systems data. where can i check other systems missing here?

 

thanks

Venkata

 

[SusanneGlaenzer]

Hi Venkata,

1. Make sure you have the authorization "Service Reports & Feedback" in SAP ONE Support Launchpad. Your Super administrator can provide it.


2. Configure the tile EWA Workspace with the personalize button in launchpad.


3. If systems are missing, check the trouble-shooting guide SAP Note 1684537


4. Systems can send via Solution Manager, Focused Run or directly. Check that the "Send to SAP" flag is set.


5. Remember that only Gateway systems and SAP HANA systems send weekly. Other systems send 4-weekly from Solution Manager. But they send also weekly, if they send directly.

I hope this helps, otherwise open a ticket on SV-SCS-EWA.

Best regards,

Susanne

[former_member545684]

Hi Susanne,
For enabling the authorization "Service Reports and Feedback" in SAP ONE Support Launchpad I contacted our OSS Admin in our company and according to him it's a paid service, can you please clarify me whether the SAP EarlyWatch Alert Workspace is an additional paid service, thanks.

Best Regards,
Kiran

[SusanneGlaenzer]

Hi Kiran,

the SAP EarlyWatch Alert Workspace is included in your maintenance fee already, if your systems have at least Standard Support.

Best regards,

Susanne

[former_member657904]

Hi Susanne,

Thank you for very nice blog.

Although i have completed the backbone configuration for EWA reports and they are generating fine, but in EWA Work space some systems are still showing as still not ready for the service and when i checked the date it was showing old date and data is not updating in the work space.

I checked in the solman system, it is marked Sent to SAP for the respective systems. is there way to update the data in EWA workspace manually.

Thanks in Advance,

M.

 

[SusanneGlaenzer]

Hi,

one reason why data new data is not visible in EWA Workspace is, that it is no longer possible to send EWA data via RFC with a generic user.

See https://launchpad.support.sap.com/#/notes/2865869.

If this doesn't help please open a Customer ticket on SV-SCS-EWA.

Best regards

Susanne

 

[sumitjais]

Hi  susanne.glaenzer

I am trying to get the EWA reports on workspace for a customer. I am already getting the pdf version on mails .

• SAP-SUPPORT_PORTAL is working fine for each of the systems and Solution manager - (maintained tech comm user and certificates for Default SSL in strust)


• IT admin role for each managed system is Production in LMDB and EW Alert Management  with "send to SAP" enabled.


• I am able to upload the data from LMDB to SAP Support Portal successfully with cross system setting synchronize.


• In AISUSER, the maintained id is normal S-user and not tech communication user ( as we can't login to ewaworkspace URL using tech comm user).

I'll appreciate any suggestion why am i not getting the data in ewaworkspace when logged with s-user.

 

 

[SusanneGlaenzer]

Hi Sumit,

please create a customer ticket on component SV-SCS-EWA, so that my colleagues can follow-up.

Best regards,

Susanne

[sumitjais]

ok , Thanks