How to configure the reminders in sap btp workflow management

[former_member38027]

Dear team,

I have created a new Workflow application to approve the orders. But, I want to remind the User to approve the order if it pending for more than a week. Is there any possibility to create a reminder configuration in the sap btp workflow.

[jannes_schofeld · Accepted solution]

Hi ranjith7207 ,

have you considered using a boundary timer event and a mail task to send a notification mail? See the following screenshots as an example:

Select the user task and then the boundary timer event.

Configure the boundary timer according to your needs. Do not check the "Cancel Task" button, because the user should still be able to execute the task once the configured time has passed.

Select the boundary timer and add a mail task, that you use for sending the notification. Result should look similar to this:

Note, that for sending mails you need to have the bpmworkflowruntime_mail destination configured. See the corresponding SAP Help Portal page. Also, you need to have the mail address of the approver user available in your workflow context data.

Hope this helps a bit.

Best regards,

Jannes

[vishal]

Hi ranjith7207,

You can try exploring Process Visibility capability within the SAP Workflow Management - click here for more

Further, for reminders - you can check out the steps detailed in below links, in particular check #3 system triggered actions:

Configure Actions: Actions help business users to act on situations in a process. Actions are defined at the visibility scenario level, and are therefore available for all instances of the visibility scenario provided the configured conditions are satisfied.

1. Navigational Action
2. User Triggered Action: The workflow can handle the escalation flow by either sending an email or creating a task for a person to work on.
3. System triggered actions are triggered at the time of scenario processing if the configured conditio...

Regards,

Vishal Rathi

[former_member38027]

Hello,

I have already configured the process visibility. Now I have configured the Action by referencing my status. But could you please explain what exactly the destination? Which URL do I need to configure in the BTP destination ?

My Next question is will send a mail or notification to the responsible person whom we have configured in the workflow step?

[abfg]

Hi Ranjith,

can you please share the steps you have used to create this app in SAP BTP? is there any blog helpful ?

I am also trying to implement a sample app but am facing some authorization issues.

Thanks

Prasanth P

[former_member38027]

Please refer developers.sap.com