Are chatbots still supported or recommended for SAP Build Work Zone, advanced edition?

[MustafaBensan]

SAP Conversational AI has been sunset (entered maintenance mode) as of January, 2023. SAP Build Work Zone, advanced edition chatbots (custom or standard) are based on SAP Conversational AI. So given the sunsetting, does this mean that the conversational AI chatbot functionality of SAP Build Work Zone, advanced edition should not be used or is no longer be available?

Thanks,

Mustafa.

[faresabbes]

Hi Mustafa the SAP Conversational AI based chatbot can continue to be used on SAP Build Work Zone Advanced Edition for now while preparing for Joule as a future alternative.

[MustafaBensan]

Hi faresabbes,

The problem is that SAP Conversational AI is not bundled with SAP Build Work Zone Advanced Edition and must be separately licensed for those customers wishing to implement chatbot functionality in Work Zone. However, as I understand, because of the sunsetting, it is no longer possible to purchase new Conversational AI licenses. The implication of this is that if a customer is starting an SAP Build Work Zone Advanced Edition project now, they will not be able to license Conversational AI and will have to do without chatbot functionality until such time as Joule becomes available for SAP Build Work Zone.

The other issue with Joule is that I don't see any plans for it to be trained on the customer's corporate data. In the case of SAP Build Work Zone, Advanced Edition, the value of a chatbot would come from providing contextual information from the Knowledge Base content created by the customer, which would require a mechanism for Joule to be trained on.

Can you provide any further guidance on the above?

Thanks,

Mustafa.