Database for CAI

[former_member693923]

Hello Everyone,

I am working on SAP CAI. I created chatbot where user needs to enter the mail id after that bot will reply after doing some backend processes. I wanted to understand where the chats are storing. if I select store while creating bot after adding it to some html page it is storing the history also. I just wanted to extract mail id of the whole conversation. Can anyone please help me out or share any blog or video.

Thanks in advance

Regards,

Sujata Jena

[iyermobile]

Refer my answer below and TICK the LIKE if it resolves your issue / answers your question.

[iyermobile]

You can invoke API POST on every response which would save the entire conversation.

Once your chatflow ends, you may reset the memory and do the instructions below

Source Reference of below ==> https://help.sap.com/viewer/aa3035308afc410e94b1f4abd48280ff/latest/en-US/e0f538fa0e0f4b5ea304872b3c...

An end user of a bot wants to have their conversation data deleted.

1. The bot developer emails the following information to sap-cai-privacy@sap.com from the email address associated with the bot developer's SAP Conversational AI profile.
   • Name of the channel used to access the bot
   • Information required for this channel (see following table)

   Channel used to access the bot

   Information needed to retrieve/delete end-user’s conversations with bot

   Amazon AlexaAmazon user ID, for example, amzn1.ask.account.[unique-value-here]Facebook MessengerFacebook PSID, for example, 1254938275682919LINEUser ID, for example, vcc1a798ab48861b186bec80b6955e3ddMicrosoft AzureUser ID, for example, user12345SAP Jam CollaborationActor ID, for example, 746583SlackUser ID, for example, W875G90RLTelegramChat ID, for example, 180847183TwilioPhone number, for example, +11234567890TwitterUser name, for example, johnmiller

   /participant API to retrieve (using GET) or delete (using POST) the conversation data of your users.

2. /bulk_delete endpoint API to delete the conversation logs for a bot, based on the provided timestamp.

ticket to delete the personal data (email, first name+last name) of the user.

[former_member693923]

Hi Shreeram,

Thank you for the response.

I was going through the blog which you have shared and it is really helpful.

Regrads,

Sujata

[iyermobile]

Good 2 know Sujata.

Refer my answer below and TICK the LIKE if it resolves your issue / answers your question.

[Dan_Wroblewski]

I didn't really understand what you are trying to do, besides simply storing the mail ID (what "history" are you referring to? HTML you mean the Web page where you embedded the chatbot?). Can you provide more specifics?

In the meantime, you can store whatever you want in the chatbot memory, remove it anytime. See Memory Management

[former_member693923]

Hi Daniel,

Thanks for the quick response.

I have created a chatbot where I need to store email id which will be taken by irpa as input. And as of now to I am using {{memory.email.raw}}. I have embedded the chatbot in one html page. It is sharing history even if I refresh the page as I have opted for store while creating the bot. I just wanted to know other than memory management is there any other way to store the conversation ?

Regards,

Sujata Jena

[Dan_Wroblewski]

Sorry if I am being dense, but I still do not understand what you want to accomplish, or why the memory is not working for you. Do you want the conversation to be reset when refreshing the web page? Do you need to access the memory from outside the bot? Or something else? The memory is exactly for the purpose of storing this kind of information.

[former_member693923]

Hi Daniel,

Thanks for your time and responses.

If multiple people are chatting with bot at same time then the memory is returning the last email id. Yes I want to reset conversation after refreshing the web page. Yes I need to access memory from outside the bot. For better understanding I am attaching the workflow what I am trying to do.

Regards,

Sujata

[Dan_Wroblewski]

some comments:

• You can get the memory from outside the bot with the CAI API
• when you say multiple users — there is separate memory for each user so why are you concerned?
• My understanding of the flow is that the user indicates they want to reset password. You give them information, you ask for their ID and that’s it. The CAI bot calls RPA bot, which handles the rest. Am I understanding correct?

[iyermobile]

Sujata,

I gave a similar answer below. Please check and uptick if that resolves your case.