Error - Failed to start outlook, Internal Instance of outlook is null

[aamani_u]

I've followed the below steps as mentioned in the tutorial by SAP

created new sub account --> assigned required entitlements --> Enabled cloud foundry --> created space --> role collections to user --> created SAP BPA instances & subscription --> Added tenant to agent --> created project & captured the outlook screen --> added open outlook instance & search email(outlook)

--> getting error while testing the automation.

Please provide the solution for this

Thanks & Regards,

Aamani.U

[Chaitanya_Priya]

aamani_u

aamani_uCan you let me know which tutorial are you refering and please attach the screen shot of the error.

[aamani_u]

https://developers.sap.com/tutorials/spa-create-outlook-automation.html This is the link for tutorial

below is the screenshot of my error.

[Chaitanya_Priya]

Hi aamani_u

I am not able to replciate the issue.

Can you please raise the same query through the feedback option of the Outlook developer tutorial.This would create a ticket for us and we can directly check if there are settings at your end which is resulting in this error.