Error INS00013 while installing SAP BusinessObjects Analysis for Office

[hadi_jafari]

Hello guru,

I wanted to install SAP BusinessObjects Analysis for Office.

On the screen “Existing CMS Deployment Information”, I’m getting below error:

Either the remote CMS cannot be reached, or the logon credentials are incorrect.

Why is that?

Is CMS administrator the one related to the BO Platform or the one related to CMS Database (in our case: SQL Server) etc?
However I tried both.
We'are using SBOP BI PLATFORM 4.2 SP06.

And I'm trying to install ANALYSIS OFFICE BIP ADD ON 2.7 (42_SP04_and_above).

Hadi

[denis_konovalov]

I have removed the irrelevant tags. Please be more careful selecting.

[mirnia]

Hi Hadi,

Please read the SAP notes:

2522638 - INS00013 error occurs when expanding an existing SAP BusinessObjects BI platform deployment

2677842 - Cannot Connect to a Remote CMS when Installing or Updating to 4.2 SP06 BIPlatformServer

I think SAP note: 2677842 can solve your issue.

Regards

Ali Mirnia

[hadi_jafari]

Hi,

Thank you for the help. But it didn't help.