How to configure the reminders in sap btp workflow management

[former_member38027]

Dear team,

I have created a new Workflow application to approve the orders. But, I want to remind the User to approve the order if it pending for more than a week. Is there any possibility to create a reminder configuration in the sap btp workflow.

[jannes_schofeld · Accepted solution]

Hi ranjith7207 ,

have you considered using a boundary timer event and a mail task to send a notification mail? See the following screenshots as an example:

Select the user task and then the boundary timer event.

Configure the boundary timer according to your needs. Do not check the "Cancel Task" button, because the user should still be able to execute the task once the configured time has passed.

Select the boundary timer and add a mail task, that you use for sending the notification. Result should look similar to this:

Note, that for sending mails you need to have the bpmworkflowruntime_mail destination configured. See the corresponding SAP Help Portal page. Also, you need to have the mail address of the approver user available in your workflow context data.

Hope this helps a bit.

Best regards,

Jannes