Is there any help document on how to create knowledge article in solman 7.2

[Raghavendranath]

Hi Experts,

I am not getting any help document on how knowledge article created in solman and how the status and authorization scope will be considered for making this document available to end users. Also is there any approval process associated with this to publish the document.

Please share any help document from SAP on knoweldge article process in solman 7.2/7.1

[vigneshprabhu]

Hello vani.satya

Knowledge Article is an ITSM transaction type which you can create as follow up from your incident or Problem tickets.

These transactions don't have any SLA but still has statuses & priority and these transactions once created can be published to all end users.

Some of SAP documents for your reference

SAP Library - Master Data

1823267 - Issues with "Create Follow-up" functionality in Solution Manager ITSM/ChaRM - SAP for Me

Processing Knowledge Articles | SAP Help Portal

Questions 10,11 & 12 in this SAP Note should help 1567003 - FAQ: ST710 Incident Management Frequently Asked Questions - SAP for Me

Recommendation : Ensure you check the copy control settings in SPRO, so that you can create KBA from ITSM tickets.

Regards,

Vignesh

[vigneshprabhu]

Hello vani.satya,

Kindly mark the answer as helpful or correct, if it helped you

Regards,

Vignesh