Print custom page range from Crystal Report Viewer

[HML]

We use Crystal Report Viewer 13 SP34 (32-Bit) in a .NET application.
When printing from preview the custom page range does not behave as expected:

Selected Page Range	Result
any single page value (e.g. 3)	page currently shown in preview window
single page range (e.g. 3-3)	page currently shown in preview window
comma-separated selection (e.g. 1,2)	error message "something went wrong"
combined selection (e.g. 1-2,3)	error message "something went wrong"
page range selection (e.g. 1-2)	prints range as expected

Can anyone confirm this problem and is there a solution?

[DonWilliams · Accepted solution]

Hello,

What printer driver are you using?

My Print Dialog box looks like this:

NOTE, if you are using Microsofts EasyPrint or Redirected Printer option it doesn't work 100%. The printer Driver MUST be installed on the PC that is doing the printing for CR to access the Registry key's for that printer.

I don't recognize that dialog box you posted.

Is it a PDF printer driver? Known issue with those drivers so you may need to contact the makers to get them to fix it.

Don

[HML · Accepted solution]

Hello Don, sorry for late reply. I cannot assign this problem to the drivers only. First of all, the print dialog I showed is Windows 11. I assume the dialog you showed is Windows 10, right? In the meantime, I did some more tests. I tested PDF printers (PDF24, PDF Creator), redirected printers (Kyocera) as well as a directly connected printer (Lexmark C3326dw). Except for the forwarded printer, I did all tests on Windows 10 and Windows 11. The problem only appears on Windows 11! And I wonder why it always works correctly with MS Office, for example.