on 02-08-2023 9:25 PM
Goodnight
Do you have the possibility to limit this "Confirm" function to only some users?
Option highlighted in yellow
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Hello kesh,
Usually, the person who reported the incident shall only be able to close & confirm the ticket raised by him.
If you want to overwrite this standard behavior, please check SAP Note 2154872 - Confirm button in an incident is greyed for Key User in CRM WEB UI - SAP ONE Support Launc... and modify your role and AUTH objects accordingly.
Also refer this SAP Note 1941641 - AI_CRM_IM_STATUS_BADI does not work for Confirm button - SAP ONE Support Launchpad for reference.
Kindly mark my answer as correct / helpful if it served you.
Regards,
Vignesh
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