SAP Intelligent RPA Service Stuck at Configuring Desktop Agent

[nikhilbansal]

Hi,

SAP Intelligent RPA Service Stuck at Configuring Desktop Agent. I have tried number of restarts etc. but still after multiple runs the service gets stuck. Process was working 2-3 hrs back & suddenly it got stuck on this.

[janv7306]

Dear Nikhil,

Specify your Desktop Agent version, version of iRPA web extension and SDKs version. It may have significant impact to your issue.

Regards, JV

[Chaitanya_Priya]

hrrms

nikhilbansalnikhilbansal

You can kill the instance of Desktop Agent in Task manager and RPA instance as well.Exit the Chrome browser and open the tenant new in the chrome window.

[Ludovic_MOOS]

chaitanyapriya.puvvada

I already did that but it did nothing.

[Chaitanya_Priya]

hrrms

Hope you had not closed the browser but had Exit the browser from Status bar which would kill all instances of Chrome.

If you are still facing the issue, please message me personally through chat.

[Ludovic_MOOS]

Hi chaitanyapriya.puvvada

Just solved the issue by updating the BAPI SDK...

Thanks for your time.

[Chaitanya_Priya]

Oh you had a BAPI SDK! I had mentioned the answer in question

nikhilbansal :Is your issue solved?

[Ludovic_MOOS]

chaitanyapriya.puvvada

I updated the BAPI SKD last week after seeing some contributors’ responses and yours indeed, but it did nothing. Another update had the issue fixed two days ago.

[Chaitanya_Priya]

nikhilbansal

We are internally working on this issue.

[Chaitanya_Priya]

Installation of Desktop Agent version 2.0.21 is solving the issue. Can you please check and confirm

[Ludovic_MOOS]

Hi Chaitanya Priya Puvvada,

I'm facing the exact same issue here. I have the latest versions of Desktop Agent, web extension and SDKs and I'm stuck at Configuring Desktop Agent. It was working perfectly well a few hours ago.

Is this issue still topical?

BR.

[nikhilbansal]

Hi JV,

Below is the requested information:

sap-intelligent-rpa-2.0.20.91

iRPA web extension -> 2.0.21.72

[Ludovic_MOOS]

Hi nikhilbansal,

Did you manage to solve this issue? If so, what did you do?

Thanks.