Organised annually by the European Social Network (ESN), the European Social Services Conference (ESSC) brings together all those with an interest in social welfare to exchange knowledge on contemporary social policy and practice. This year it w...
From April 18 to 21, I attended the 15th International Social Security Association (ISSA) Conference on Information and Communications Technology (ICT) in Casablanca, Morocco. How important is ICT in Social Security? Well, ICT often makes the diffe...
When governments at all levels around the world present their budgets for the next year, innovation is frequently mentioned. However, those words hardly ever become a reality – which is, unfortunately for constituents – a missed opportunity.
For exa...
(Become) A Service-Oriented Government! IntroductionThe wording of this title is ambiguous by purpose. The two meanings are 1) that government should orient itself to deliver services to constituents in a customer-friendly way; and 2) that government...
Thanks Minesh for your insights. In my opinion Tax Authorities could also play an important role on improving 'Trust' in government. The innovations you're referring to will help in improving these trust-levels which in the end will lead to a reduced...
Thanks Ryan for this article. It's impressive to see that also in a government environment a digital transformation is going on. Customer centricity helps raise the compliance and guides a taxpayer not to forget items and makes the taxpayer feel i...
Thanks Domingos for this great blog. And indeed HMRC (UK's Revenue and Customs) is publishing on the tax gap. Quite some countries aren't even publishing these numbers. So in solving this revenue agencies needs te be more transparant as a first step ...
Thanks Paul for this great blog! It's food for thought. As I'm not aware of other great examples unfortunately I do know that many tax departments are now focusing on their experience/engagement with taxpayers. I expect a lot to be come in the next p...
