Hello Experts,on Service Cloud V1 I had the Last Agent Interaction and Last Customer Interaction values available to use them on WFR.Now on the Service Cloud V2 I can't find those fields to be used under Determinations.Does anyone know if they have a...

Hello experts,I would like to know if anyone could tell me how can I adapt the Visit side panel.Using adaptation I cannot adjust the the order of the elements, like moving the External Notes bellow the Attachments.So if you could tell me how it is po...

Hello experts, I had a question from a customer which would like to mashup SAP Commerce Sales Orders screen into the C4C Agent Desktop. Although I've mashup some other applications, SAP Commerce is a dark box to me and really can't see a solution...

Hello experts, I'm trying to use the actions "Reassign Owner" on accounts after I've selected a few of them on the Account List view. Although I'm always getting the following error message "You are not able to open this link due to a missing wo...