In a few weeks during the SAP for Energy and Utilities Conference in Seville our customers, partners and industry experts will be sharing and presenting news and experiences on Customer Experience solutions. Learn more about Customer Service, Sales, ...
Is there a utility that does not work on more sustainability? It became one of the most important dimensions. Utilities run multiple initiatives and programs and started setting carbon goals. Many of their consumers participate and business customers...
An IS-U customer asked us, what are others doing to find wrong invoices? The billing group is producing about 50-60k invoices every day and discovers on average 20-30 wrong documents per day. An invoice is considered wrong when the SAP document does ...
(Update January 2022: It was about time to refresh this blog with what changed, mostly solutions names, what evolved and the feedback we got from customers.)
One of my favourite questions, and it is often asked just like this:
Should we use Custome...
Since we released S/4HANA Utilities for Customer Management (aka S4CRM) about a year ago, we already saw how the 'canoe has tipped' as Canadians would say. On the one side, the first utilities customer went live with customer management, several othe...
Hi Kishore, I am wondering, since you refer to UPIL and configurable energy products. How would you use configurable products in C4C, which (standard) process would you use in C4C? Thanks,Robert
Hi Peter,
please have a look at the product 'SAP Shared Service Framework for S/4HANA' which makes these types of cross-industry functions available in customer management.
Best regards, Robert
Hi Simon,
the count of the standard processes is based on the functional scope that has been published for both solutions, for example through our roadmaps and help.sap.com
This is a high level count and I suggest not to compare it 1:1 for the foll...
Hello Efrain,
first of all, yes, C/4HANA and S/4HANA work together very well, including in the Utilities context. C/4HANA is an extended portfolio for customer experience covering marketing, sales, customer service, self-service, commerce and more. ...
