About former_member202106

former_member202106 · 03-06-2019

Hi, SAP has received several customer reports that Online Monitoring Agent View -> Show Queue List -> Search doesn't work as expected. Check boxes are not shown and user are not able to use the functions. Current knowledge is that the root caus...

former_member202106 · 01-10-2019

Hi All, We have received reports that Microsoft KB4480965 is causing problems for CDT. Investigation is currently ongoing. Recommendation is to test the functionality before implementing the KBA to production. BR,Jukka

former_member202106 · 05-29-2018

Chatbots are getting more and more popular in customer service. Bots can add flexibility to Contact Centers, by reducing queuing times, balancing load trough high peaks and even as a simple 24/7 self-service. The technology can add value to business...

former_member202106 · 01-08-2018

Microsoft has released January 3, 2018 security patches to all Microsoft supported operating systems. Fix is for Meltdown and Spectre vulnerability and SAP Contact Center Support recommends all customers to apply all related fixes. Fixes might have m...

former_member202106 · 03-10-2017

Hi! We are improving our Contact Center help pages, as you might have noticed the URL help.sap.com/contact-center70/ is now redirecting you to our new help portal. In the new help pages we are using task a oriented approach, other improvements inclu...

former_member202106 · 10-19-2020

HeyI was thinking that if the chat data would be replicated to an CRM system, then it would be better place to combine the email and send out. Like said this needs an integrator work and I would recommend to discuss with a partner. If you wish to hea...

former_member202106 · 10-15-2020

Is the system integrated to a CRM? BR,Jukka

former_member202106 · 10-15-2020

Hi Carlos,You didn't mention the version you are using. That's always helps to give more precise answers, even in this case it doesn't matter. The case is that the product doesn't have such a feature. For upcoming CC365 (cloud) November release we ar...

former_member202106 · 10-09-2020

Hi Michael,I would consider using chat client introduced in FP16 as we are not planning to develop further the client in FP15. Notice that the FP16 version is built on React UI technology and is much faster, lightweight and runs on Apple as well. You...

former_member202106 · 09-29-2020

Hello,Like you said the missing call functionality is because of missing SIP connection towards SBC device which has WebRTC capability. Please 1st check that you have the WebRTC capability in your Mediant and it has required config https://help.sap.c...

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Online Monitoring problems after KB4487017

Microsoft KB4480965

Chatbots with SAP Contact Center

SAP Contact Center & Meltdown and Spectre Vulnerability

SAP Contact Center on new help.sap.com

Re: ECF Visitor Chat - Chat Transcript

Re: ECF Visitor Chat - Chat Transcript

Re: ECF Visitor Chat - Chat Transcript

Re: SAP Contact Center - ECF Chat customization

Re: SAP Contact Center WebRTC settings