When enabling email-to-ticket functionality in Hybris Service cloud, a small but still very important setting is often overlooked: How to prevent automatic email responses from customers, or employees (in the Employee Support scenarios) to update tic...

Scenario: You need to create SLAs using a calendar that has not been delivered in the standard SAP Hybris C4C solution. So, you need to create a new holiday/working calendar. You go to the Business configuration list, find the Activity “Working Cale...

Initial Data Load Consideration 1It is common that customer would want to create their own Extension fields in C4C UI. RecommendationBecause C4C typically assign the C4C number and stores the mapping to ERP, it is recommended that all data is loade...

In most customers implementations,it is decided that not all data is required to flow from one system to the other. Even if it is technically possible in standard integration.The general recommendation is to apply all data filters in the middleware. ...

Keeping Accounts Ids consistent in C4C – ERP Integration,considering Special CharactersBusiness case:Customer requires Account Id consistency between systems.Instead of managing internal and external Account Ids, as C4C standardproposes, they prefer ...