In early 2020, the world went virtual overnight as most employees started to work from home. Many found themselves stuck overseas with limited options for getting home. And while business travel abruptly ended, other business expenses continued as co...

By definition, customer expectations are any set of behaviors or actions that individuals anticipate when interacting with a company. Historically, customers have expected basics like quality service and fair pricing — but modern customers have much ...

There is an ongoing debate among business leaders when it comes to driving efficiency versus productivity. By definition, efficiency is focused on doing more with less, whereas productivity is directly tied to performance – doing more with the same. ...

Business innovation is when an organization introduces new processes, services, or products to affect positive change in their business. This can include improving existing methods or practices or starting from scratch. The advantages of scale and th...

Part 1 of the 6-part 'Unleashing Self-Service Business Intelligence' series. When it comes to data, there’s a lot of it! Data is being produced at astronomical rates. In fact, 90% of the data in the world today was created in the last two years! It ...