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Member since ‎08-22-2016

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  • 11 Posts
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User Activity

Document Management - Failed to create a repository

10-05-2020
Hi, I was trying out the Document Management Application Option via Trial, and in this particular step to connect to the Repository option, I get an error "Failed to add repository". The subaccount does have entitlements assigned for Document Manag...

Automated service ticket categorization with machine learning: Lessons learned from real-world ticket datasets

04-24-2020
Service Ticket Intelligence first debuted at SAPPHIRE 2017 in Hasso Plattner's keynote. Through working with our first customers over the last 3 years, we have learned a great deal about the practical challenges in getting machine learning classifica...

Not enough data for training a model to classify support tickets?

03-27-2020
Classification of support tickets by machine learning is a well-known use case, but in the course of working with customers on this problem, we have come across a frequent problem where customers do not yet have (good) enough data for training a cust...