We have a pre-built CTI solution for C4C, but we have a use case for a customer we’ve been unable to support.
The scenario that the customer wants to achieve is after the Warm Transfer, the second agent should be able to see the notes added by th...
Hi Everyone, We've embedded an HTML5 Web Application in the ICWC, but we'd like to use the WebClient Event Mechanism to both raise and subscribe to events in the Interaction Center WebClient, which I believe means we need to host our HTML5 Web Applic...
We've just recently completed our DaVinci App for Five9, which allows customers to use Five9 with SAP Interaction Center.What are the use cases, beyond screen-pop, click-to-dial, and activity tracking that companies are looking for so I can pass that...
We're working with a legacy customer that is using IC-WinClient which still uses SAPphone and they're looking for a way to failover in the case of an CTI Server failure. I realize this can be done with a manual switch of the agent to another profile ...
With SAP’s introduction of C/4HANA in June 2018, SAP has seen significant adoption of their new cloud-based CRM platform, especially within their customer service department. As businesses explore ways to use Cloud for Customer within their contact c...
Hi anbarasan.kumaran, What CTI provider are you using? If it's DaVinci, log a case at our support.amctechnology.com portal and we'll help you. If it's another provider, let me know and I'll run it by our team on troubleshooting options. Tony
Hi Sascha, there are much better ways of implementing click-to-dial and other softphone functionality, but it's too complicated to share the details here. We needed to replace the entire CTI toolbar in ICWC, so we needed to go beyond solving for jus...
Hi Sascha, we have been able to interact with the layer of events in the Interaction Center - Web Client to enable custom triggers for things like click-to-dial. We wanted to overcome the limitation of ICI/BCB server-based interfaces and instead dr...
Hi Sandro - Our company has integration between C4C and Amazon Connect if this is something you're looking for. Private message me if you'd like additional information,
Thanks,
Anthony
