AAntunes
Product and Topic Expert
Product and Topic Expert
Member since ‎04-05-2019

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  • 5 Posts
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User Activity

Homepage: A stepping stone in your Cloud for Customer users' adoption journey

09-17-2023
For Administrators, Key Users and Curious C4C Business Users Would you start using an application without a clear view of it? Even if you do, would you be efficient exploring or be confident to use it? Why would you keep in that application without ...

How to Master Usability in your Sales & Service Cloud in All its Aspects

10-21-2022
You have completed an implementation of Sales or Service Cloud (aka Cloud for Customer) and heard about issues with Usability and user satisfaction. You don’t necessarily understand what the complaint is, and to be honest it is fair because usability...

Business Analytics for your Service Business Stakeholders

03-03-2022
Supporting your customers in the pre-purchase, buying or post purchase stages allows you to get to know your customer, their expectations and level of satisfaction with your products and services. With the core functions  of cloud for customer you ca...

Prepare Business Analytics for Sales Business Stakeholders

02-18-2022
Sales Cloud is where in C4C sales teams can manage their activities. It supports sales reps to engage in a complete way with customers. Sales teams can use sales cloud to gain customer insights or to get to know who their prospects are, define what i...

Cloud for Customer (C4C) Business Analytics

02-16-2022
This is a blog series about Built in Business Analytics in Cloud for Customer (aka Sales Cloud, Service Cloud or C4C).  After reading this blog you should be capable to excel in preparing business analytics for your sales and service users and empowe...