I have been conducting various tests on how Emails, both inbound and outbound from SAP C4C (ECSC) are presented within the Service Center Ticket Interactions.It is very unclear as to the logic around email presentation in Ticket Interactions. Does a...
On an Agent drafting an email on a Ticket in SAP C4C, the corresponding Employee can view this draft email when they examine the Ticket Interactions via the Employee Central Service Center console.Is there a way to prevent this occurring as an Employ...
We are establishing the connectivity between SuccessFactors and Opentext to which we are at a stage of create SF Tiles that point to the personal workspace within Opentext.
However on clicking on the Tile, connection is refused i.e. "cs**.sf**.clo...
On attempting to record a simulation in SuccessFactors via Producer, at the point of attempting to Proxy as another user in the system, the browser will crash and likewise the SEN recorder locks.
Interestingly if i use a InPrivate Browser Mode, i ...
We are implementing EC Service Center and one step we have to look at is the Workflows in C4C in Employee Ticket Management. The workflows focus are the notifications which go out to the Employee i.e.01: Workflow > Send Email to Employee confirming T...
Hello Anton,I tried you Kill Snippet below and i was only able to get this to work on the 1 single page and not during navigation from page to page. Not sure how i can get it to work for a whole SuccessFactors session.There is mention that a update ...
Hello Gupta, for Country what is this based on? Is it an Employee Business Workplace address and if so where in EC are these attributes held?Kind regards, Andrew
Super question on this subject, as there is not a lot of info as to the Country Mapping.We are presently moving on to using SuccessFactors Employee Central as our Employee source from that of SAP HCM. A key issue surrounds Country as it determines th...
Hello Saurabh, Once the data is mapping into this custom field, how, which i assume be done via PDI Development (SAP Cloud Studio), do we get that data to be copied into the standard Private Email Address field for that Employee?
I assume there has...
