Hello all,is it possible to re-open a closed activity in FSM? Business Background to add times or smartforms. I didn't find an option in the FSM software to reopen a closed activity, therefore I assume that this is not possible. But just to make sure...
Hi all, in the ticket timeline there are options to move or copy emails to other tickets. If you use the "move to existing ticket" an automatic internal memo/note is created, that states to which ticket the email was moved. See screenshot. Is this p...
Hi all, is it possible to make workflow emails visible in the timeline tab in the ticket?So we currently sending out workflow emails to the contact person for status "created", "in process" and "completed". But only the manually written e-mails and t...
Hi experts,is it possible to query the org structure in a Business Rule?Use Case is e.g. to send emails with checkout reports to different managers (which are maintained in the OrgLevel).Best regards,Deborah
Hello experts, I am struggling with changing the font-size of the page counter in FSM HTML reports. I checked and added CSS for the print media query, but it unfortunately did not work. If I try to use the CSS page counter, this does not work either....
Hello Robert, did you found a solution?I have the same issue "CM-02: The service experienced an unexpected error." for a user in production. BR, Deborah
