Support is naturally a data-intensive business. Leaders have access to tons of operational data, customer sentiment, and experience data. It was not until process mining technology and Journey-to-Process approach was available that we were finall...
Customer centricity is paramount at SAP, placing our customers at the center of everything we do, aiming at providing support in a way that fosters a positive customer experience at every stage of the customer journey. However, we are living in a...
When it comes to technology support, “next generation” is actually about evolving a set of services that customers demand during a time of industry disruption. Our promise of delighting customers anytime, anywhere, and from any channel is pushing...
Many of the thirty-thousand attendees who went to SAPPHIRE NOW 2019 are still buzzing with excitement. From the keynotes, to sessions and endless networking opportunities, everyone is questioning, what is Qualtrics and how can intelligent enterpris...
“Next Generation.” What comes to your mind when you hear this word? An entirely new spin on an existing product? Or just a bunch of improvements packed in a new release?
When it comes to technology support, “next generation” can be tremendously mo...
