About SophsterM

SophsterM

Well, we've heard the excuses...No budget for user assistance. We can do without.The developers can write the help.We'll develop the software, then think of the help, if we get to it.Do we even need help? This product is so intuitive.It's too early t...

SophsterM · 11-30-2023

What is information experience?Information experience helps users learn the software, navigate a website, and find help, so that they have a delightful experience. Or at least one that's not entirely frustrating! User Assistance Developers collaborat...

Creating Trust When Onboarding Users · 08-24-2023

When designing software and providing help for software products, it is very important to build trust while onboarding users. What is trust and why do we need it?By definition, trust means "an assured reliance on the character, ability, strength, or ...

SophsterM · 06-26-2023

First, a little terminology...I'm using the term "robot" to refer to Artificial Intelligence (AI)/Bots/LLMs, in general. In addition, I'm talking about Large Language Models (LLMs) that can be used to process content in various ways. Basically, I'm r...

SophsterM · 04-27-2023

What is Design Thinking?The official definition from the Interaction Design Foundation is:“Design thinking is a non-linear, iterative process that teams use to understand users, challenge assumptions, redefine problems and create innovative solution...

SophsterM · 03-21-2024

The primary difference between AI and humans is that we ARE HUMAN. We have qualities that an AI can't possibly replicate. Like several mentioned, there is empathy, feelings, common sense, and decisions we make that aren't based on some trained algori...

SophsterM · 02-20-2024

Great article, @KieranTurley. We've all managed to be successful working with global teams, working remotely, and from our home offices. There are great ways to stay connected and informed on your projects with global colleagues. It's an effort, but ...

SophsterM · 02-14-2024

Wow! Congrats!

SophsterM · 12-04-2023

@BettinaS Gotta love these useless errors. Clearly NO UA dev involved in creating this error. Thanks for sharing!

SophsterM · 11-16-2023

I found this. I'm not sure it will resolve your problem, but it might be worth a try https://answers.sap.com/questions/5957842/pdf-option-no-longer-working-when-reading-oss-note.html. Otherwise, I'd contact SAP Support directly.One other SAP Note I f...

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We don't need any help! This product is super intuitive!

What's a Great Information Experience for Users?

Creating Trust When Onboarding Users

Will Robots Take My Job?

Using Design Thinking When Creating User Assistance

Re: Our Secret Skills

Re: 13 Lucky Tips for Global Teamwork

Re: One year Information Architecture Community Group

Re: What's a Great Information Experience for Users?

Re: Not able to generate PDF-file for OSS-note