I found this:https://blogs.sap.com/2019/02/10/sap-s4hana-for-customer-management/and this:https://blogs.sap.com/2019/03/25/service-management-in-sap-s4hana-for-customer-management/Some interesting reading there.Paul

The Completion Requirement indicator applies to both time-based and performance-based plans.Paul

In IP30, check the value entered in the field Interval for Call Objects. The Help on this field has a good explantion of how this value works.Paul

Let me do some forum searching for you. These should help.https://answers.sap.com/questions/9757444/using-ie4n.htmlhttps://answers.sap.com/questions/6390158/ie4n-tcode.htmlPaul