Hi Experts,
How can I close phone calls in C4C when call disconnects?
We integrated C4C with telephony provider NVM using NVM widget as CTI adapter. Our current scenario only covers creating Phone Call in C4C:
1) Customer calls to Customer Serv...
Hi 380bac697e274c14b0bf3ca56bd5603e ,
Thank you for the article.
Can this be applied to Custom Task Query?
The issue is with getting <WorkCenterPath>, as I can not get it for neither Tasks nor activities. So I tried to use $root-/BYD_COD/SalesOnDe...
anthonyx.uliano ,We want to have call reporting in C4C. We want to bring call duration data into the same report as Ticket data. As a result we want to see what types of Services Requests are getting resolved via a single call and how long do these ...
Hi Dinesh,Unfortunately, C4C BADI does not support multiple records as result. We had the same issue and had actually limit result to a single record artificially. Nadya
Hi sandeep.hebbar2,It is impossible to pass call end information in fields Custom1-4. Let me illustrate:1) Customer calls up C4C2) Telephony provider registers a call and passes Event INBOUND to C4C- at this moment telephony provider does not know C...
