Overview: Built-In Support is a digital support platform which allows user to find help, create tickets and contact support right in your sales cloud application. The support model seeks to achieve a qualitative  upgrade in customer support experien...

Use Case: Suppose a Utility company wants to provide you an offer with a quote on electricity. You go to their website; enter how much electricity you usually consume and click “request more information” after providing name and email address. Afterw...

Purpose: The Notion behind the set-up is to allow the sales rep to do the check-in for any visit within the defined range from customer location. Example: If sales Rep is 100 m away from the customer location for his visits, then he should be able t...