If the last three years have taught us anything, it’s that we should continue to expect more of the unexpected. And when the unexpected comes knocking on the door—perhaps loudly and insistently— often it’s our technology infrastructure that informs ...

Can I predict the future? Possibly. I can tell you that in 20 years’ time your company’s greatest asset will still be its people. Above technology and the Internet. I am certain this will be true, even with my position at SAP; in fact, it is my rol...

Hypothesize the following scenario: You are leading a major software implementation with a customer. During the project, there is a major change of leadership within the business. New people have assumed senior positions and have some very differen...

Given recent efforts to keep factories running, manufacturers continue to feel the effects of an unstable supply chain. Fluctuating demand is triggering tremendous pressure to quickly retool production, adapt designs, and innovate new offerings. Mea...