Have you been part of the wider SAP support community or Customer Success Services? And would you like to stay in touch with your former colleagues or share your story with others?
If so, please join our SAP Alumni Network and register for the Suppo...
Live business needs live support. With Expert Chat and Schedule an Expert customers have direct access to SAP support experts to discuss questions and save time to resolution.
How to choose the right channel for which kind of technical problem will ...
The SAP Customer Center of Expertise offers free live webinars on Next-Generation Support tools and services. This is an excellent opportunity to get insights on the benefits of Next-Generation Support, find out what will be coming soon and discuss y...
The interview with Andreas Heckmann was conducted by Helge Sanden, Editor in Chief of IT-Onlinemagazin, at the DSAG Annual User Group Conference in Germany in October 2018.
It is such an interesting read, that I wanted to share this in English as wel...
Check out the infograph on Built-In Support to get an overview of what's in it for you and which solutions are already supported:
https://www.sap.com/documents/2021/07/6cf272ef-ed7d-0010-bca6-c68f7e60039b.html
You may also read:
Built-In Support: Put an End to Unproductive System and Task Switching
by Josef Schmidt
When support is extended and integrated throughout an application, users can get the help they need without having to leave the application, e...
