mark_grantg1
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Member since ‎02-14-2022

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  • 24 Posts
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C4C Social media integration - Possible not to create Tickets for all messages

06-09-2023
Good day Experts The standard SAP C4C social media integration creates Tickets for all social messages. Is there a way to prevent Tickets from being created and give the user the option to choose manually which message they want to create a Tick...

SAP C4C SMTP server details

11-10-2022
Good day Experts We have done the set up for incoming and outgoing e-mail in C4C for the Ticket scenario. We are experiencing an issue where e-mails that are sent to a certain domain/e-mail address bounces. To resolve this, I advised the client t...

Move changes from C4C DEV to PROD

09-20-2022
Good day Experts! The current C4C environment already has a solution that was transported to PROD a year ago, this was for a Sales implementation. We just scoped an entire new Service solution. I completed and tested the solution in QA and ready ...

Adding SAP C4C Text types/Text collection in the Ticket with config or scoping

05-26-2022
Hi there experts Is there a way to add additional Text types in the Ticket with config/scoping. The standard comes with Internal Notes (1011) only. For example Code 10024: Customer Information text type. Thanks in advance Mark Grant

No E-mail sent or received in C4C

05-16-2022
Hi there Experts I have workflow rules in C4C to send e-mails on different statuses on the Ticket. This worked fine all along. E-mails triggered automatically and sent to the "Reporter", manual outbound response via e-mail from the Ticket. All this...
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