A customer journey map is a good start but not enough.
Improving customer experience and how customers engage with business processes often starts with mapping journeys. Mapping a customer or employee journey is a straightforward task that can happe...
With this fourth blog post, we are continuing with our blog series of 10 steps for successful journey to process analytics. After you have acknowledged your experience gap, gone through the first organizational alignments, and set your objectives, th...
Dear Shravan, Thank you for your query regarding the customization of sentiment display in the SAP Signavio Journey Modeler. While I appreciate the information you've shared, in order to provide you with a more comprehensive solution, there are a few...